Returns & Exchanges
At Gene Juarez Salons and Spas, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a flexible return and exchange process to ensure your beauty routine remains uninterrupted.
Check Eligibility
Ensure your item is in new or gently used condition and was purchased within the last 30 days to qualify for a full refund or exchange.
Gather Documentation
Locate your original receipt or order confirmation email to verify your purchase and facilitate a faster processing time.
Visit a Location
Bring your item and proof of purchase to any of our Gene Juarez Salon & Spa locations to speak with a guest service representative.
Receive Refund or Credit
Once approved, your refund will be issued to the original form of payment, or you may opt for a boutique credit for your next product discovery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing